Frequently asked questions
Find answers about delivery, returns and choosing your products. Still need help? Contact us at support@livelyfitgear.com.
Orders & delivery
How long will my order take to arrive?
Orders are usually processed within 1 to 2 business days. After processing, estimated delivery within the United States is 5 to 10 business days.
Delivery estimates can vary during holidays, busy periods or carrier delays.
How much does shipping cost?
Shipping is free on every US order, with no minimum purchase.
How do I track my order?
We’ll email you a tracking number when your order ships. Use the link in that email to follow your delivery.
If you haven’t received your shipping email, check your spam folder. If your order is past the estimated delivery window, contact us with your order number so we can look into it.
Can I cancel my order or change my shipping address?
Contact us as soon as possible with your order number and the change you need.
If your order hasn’t shipped, we can update the address or cancel it for a full refund. Once it has shipped, we can’t cancel it, but you can request a return after it arrives.
Returns & refunds
What if the product isn’t right for me?
Our 30-day money-back guarantee gives you 30 days from delivery to request a return for a refund.
Trying a product at home is fine. Please keep it in its original condition and retain the packaging, parts and accessories where possible. Contact us with your order number before sending anything back, and we’ll provide return instructions.
See our Shipping & Returns policy for the full conditions and exclusions.
Who pays for return shipping?
Return shipping is your responsibility for standard returns. We recommend using a tracked service.
If your item arrives damaged, defective or incorrect, or isn’t as described, and you contact us within 30 days of delivery, we cover any return shipping we ask for.
What if my item arrives damaged or doesn’t work?
Contact us within 30 days of delivery with your order number, a short description and a photo or two showing the issue. This also applies if the product isn’t as described on its product page.
We’ll arrange a replacement or refund, whichever you prefer, and cover any required return shipping. Please wait for our instructions before returning the item.
When will I receive my refund?
We issue refunds to your original payment method within 5 business days of approval.
Your bank or card provider may take an additional 5 to 10 business days to show the refund on your statement.
Can I exchange an item for a different color or product?
Contact us with your order number and tell us what you’d like instead. We’ll help you arrange the quickest option, which is usually a return for a refund followed by a new order.
Products & help
I’m new to home exercise. Where should I start?
Start by choosing a product that fits the movements you’re comfortable doing. Our product pages show examples of how each item is used, including seated, standing and floor exercises where applicable.
Follow the instructions supplied with your product and build up gradually at your own pace.
Which collection should I shop?
Choose Resistance Bands for home exercise equipment, including resistance bands and Pilates bars.
Choose Relax & Unwind for massage products you can use at home.
If you’re unsure about a product’s features or what’s included, send us a message before ordering.
How can I contact you?
Email support@livelyfitgear.com or use our Contact page. We reply within 2 business days.
For questions about an existing order, include your order number so we can help more quickly.