Refund policy

Last updated: October 10, 2026

Our 30-day money-back guarantee

We want you to be happy with what you ordered. If you are not, for any reason, you have 30 days from the day your order is delivered to request a return for a refund. No long forms and no hoops. This guarantee applies whatever the reason for the return.

How to start a return

Send us a message through our Contact page with your order number and a short note about why you are returning the item. We reply within 1 to 2 business days with return instructions and the return address. Please wait for those instructions before sending anything back, as items returned without them can be delayed or lost.

Return conditions

  • Returns must be requested within 30 days of delivery.
  • Items should be in their original condition, with the original packaging and all parts and accessories where possible. Trying out a product at home is fine.
  • Return shipping is the customer's responsibility, except when the item arrived damaged, defective or incorrect, or is not as described (see below). We recommend using a tracked shipping method, as we cannot refund items that do not reach us.
  • Shipping charges paid at checkout, if any, are not refundable.

Damaged, defective, incorrect or not as described

If your order arrives damaged, does not work, is not what you ordered, or is not as described on its product page, contact us within 30 days of delivery. A photo or two helps us sort it out quickly. We will send a replacement or refund your purchase, whichever you prefer. We cover any return shipping we ask for.

Refunds

Once we receive your return, we will let you know by email and issue your refund to the original payment method. Refunds are issued within 5 business days of approval; depending on your bank or card issuer, it can take an additional 5 to 10 business days to appear on your statement. If more than 15 business days have passed since your refund was approved and you still do not see it, check with your bank or card issuer first, then contact us and we will track it down.

Exchanges

Want a different color or a different product? Contact us and we will sort out the fastest option, which is usually a return for refund and a new order for the item you want.

Cancellations and address changes

Orders are processed quickly, so contact us as soon as possible if you need to cancel or change your shipping address. If your order has not shipped yet, we will cancel it for a full refund or update the address. Once an order has shipped it cannot be cancelled, but you can return it under this policy once it arrives.

Items that cannot be returned

  • Items reported more than 30 days after delivery.
  • Items damaged through misuse, modification or normal wear after delivery.
  • Gift cards.

About the products

Lively Fit is an independent retailer. The products we sell are made by third-party manufacturers, who are responsible for their design, materials, workmanship and safety, and any manufacturer warranty is provided by them. This policy covers refunds and replacements only. Please use every product as directed in the instructions that come with it. Our Terms of Service describe the limits of our responsibility and how disputes are handled.

Questions

Reach us any time through our Contact page. Lively Fit is operated by Calder Goods LLC.